Contact Us

Questions about an order, subscription or upcoming mail-out?

We're here to help.

Email us at:

hello@letterfolk.com.au

We aim to respond within 1-2 business days.

Common enquiries

Subscriptions

Monthly subscriptions can be managed through your customer account.

Address changes

You can update your delivery address through your customer account. If a mail-out is due soon, please contact us as early as possible.

Missing or delayed letters

If a letter hasn't arrived within a reasonable timeframe, please contact us and we'll investigate.

General questions

We're always happy to help with questions about Letter Folk, The Hidden Harbour or choosing the right adventure.